Image Secure Customer Success Specialist ;
IT Technical Support
Image Icon Malaysia · Penang
Category IT & Security

Responsibilities and Accountabilities

  • Provide and process information in response to inquiries, concerns, and requests about products, warranty support, services
  • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products, warranty support, services
  • Gather customer’s information and determine the issue by evaluating and analyzing the symptoms
  • Diagnose and resolve technical hardware and software issues
  • Research required information using available resources
  • Follow standard processes and procedures
  • Identify and escalate priority issues per Client specifications

Qualifications

  • SPM / STPM / Diploma with min 1 years related experience
  • Good understanding of computer internal components and how they interact
  • PC Proficiency and PC hardware troubleshooting / Problem Solving
  • Basic/Working knowledge of relevant software computer applications and equipment
  • Basic knowledge of PC hardware and peripheral Ecosystem
  • Familiar with Microsoft Office applications
  • Working knowledge of relevant software computer applications, drivers, and equipment
  • Basic computer operations including Internet and email protocols, connectivity and understanding of Internet Networking
  • Familiar with troubleshooting keyboards, mouse, and headsets
  • Multi-tasking capabilities
  • Ability to speak and write clearly and accurately
  • Demonstrated proficiency in typing and grammar
  • Willingness to co-operate with others

Teleperformance Malaysia embraces diversity. Qualified applicants will be considered regardless of race, ethnicity, religion, age, gender or disability.