CX Consulting
Knowledge Services for Process re-engineering and automation to support strategic initiatives and tactical business requirements with Lean, Six Sigma methodologies and workforce optimization
Developing transformation strategies based on technology, analytics, and process excellence (T.A.P.). Powered by this framework we constantly update our digital capabilities to support our clients transforming their business services to grow deeper relationship with their customers.
Leveraging digital technologies and a global reach, we deliver efficiency and productivity to excel in customer satisfaction.
Intelligent Solutions
- Our knowledge services offer impartial advice on the most appropriate solutions, tailored to meet specific requirements and focused on outcomes. This collaborative model ensures we remain a partner in our client's success story.
- Sophisticated consultancy techniques for identifying issues and recommending solutions.
- Over 40 years of consulting experience, with 2.5 Mn+ projects hours, and 15,000+ projects delivered.
- Digital transformation as a key service, leveraging all relevant technologies including automation.
At Teleperformance, the CX Consulting Services helps companies improve customer experience through data analytics and technology, delivering business transformation optimization and rapid results. Every interaction with your customers is an opportunity to generate value for your brand.
CX Consulting
Implement large scale transformation programs through Consulting and Knowledge Services for process re-engineering and automation. We can support strategic initiatives and tactical business requirements with Lean, Six Sigma methodologies and workforce optimization developing transformation strategies based on technology, analytics, and process excellence (T.A.P.)
- Target Operating Model Design
- Process Optimization
- Lean Six Sigma
- Program Management
- Special Operational Audits and Assessments
- Business Intelligence
CX Consulting
Implement large scale transformation programs through Consulting and Knowledge Services for process re-engineering and automation. We can support strategic initiatives and tactical business requirements with Lean, Six Sigma methodologies and workforce optimization developing transformation strategies based on technology, analytics, and process excellence (T.A.P.)
- Target Operating Model Design
- Process Optimization
- Lean Six Sigma
- Program Management
- Special Operational Audits and Assessments
- Business Intelligence
Advanced Analytics
Generate actionable insights from vast amounts of customer interaction data. Advanced analytics is are fundamental in customer-service. In order to reap the advantages of data, organizations must have the right approach, tools and skills.
- Analytics tools for analyzing voluminous, unstructured text data and providing sentiment analysis, word cloud and more;
- Analytics platform that recommends Next Best Alternative products and services by understanding customer buying patterns and behaviors using historical data;
- Interactive analytics platform with advanced visualization enabling simpler, and faster data interpretation.
Intelligent Automation
Automation at Teleperformance is much more than technology. We use technology to assist our employees, enabling them to perform their tasks in a quicker, smarter and more accurate manner.
With digital transformation of processes through automation, Teleperformance delivers:
- Empowered agents: robots execute tasks on behalf of the agent or customer, such as placing an order or filling in information in different systems;
- Enhanced productivity and accuracy in processes: reduction in AHT and increase in accuracy, leading to happier customers.
Intelligent Automation
Automation at Teleperformance is much more than technology. We use technology to assist our employees, enabling them to perform their tasks in a quicker, smarter and more accurate manner.
With digital transformation of processes through automation, Teleperformance delivers:
- Empowered agents: robots execute tasks on behalf of the agent or customer, such as placing an order or filling in information in different systems;
- Enhanced productivity and accuracy in processes: reduction in AHT and increase in accuracy, leading to happier customers.
Workforce Optimization
- Forecasting, Capacity Planning & Scheduling
- Real Time Management
Financial Consulting
- Contract Budgeting & Forecasting
- Profitability Analysis
- Financial Business Case Development
Workforce Optimization
- Forecasting, Capacity Planning & Scheduling
- Real Time Management
Financial Consulting
- Contract Budgeting & Forecasting
- Profitability Analysis
- Financial Business Case Development
Our solutions leverage over 400+ experienced consultants in Research, Lean Six Sigma, Analytical and Statistical Models, Process Re-engineering and Solution Design Frameworks.
Let´s talkOur solutions leverage over 400+ experienced consultants in Research, Lean Six Sigma, Analytical and Statistical Models, Process Re-engineering and Solution Design Frameworks.
Let´s talkContact Us
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