Transformation & T.A.P.™
How can businesses overcome the odds and achieve long-term success with an organization-wide transformation?
We identify and implement transformational projects for our clients through:
Technology
Delivery of productivity benefits through intelligent automation and innovative solutions
Analytics
Generation of actionable insights from vast amounts of customer interaction data and speech analytics
Process Excellence
Improvement of effectiveness and efficiency — from the development of target operating models to the implementation of large-scale transformation programs
The T.A.P.™ Advantage
- Teleperformance is one of the largest players in Customer Experience (CX) Management Services, with over 380,000 employees and more than four decades of experience.
- Teleperformance’s high-tech, high-touch approach delivers the best mix of technology and human empathy through Natural Language Processing (NLP), Robotic Process Automation (RPA), Voice Assistants, Chatbots, Self-Service, and AI.
- The company has invested in creating many proprietary digital platforms that enable transformations, such as TP Client (omnichannel and workforce management), TP Bot (conversational AI), and TP Interact (speech analytics).
- Teleperformance has also partnered with top-tier global technology providers, such as Automation Anywhere, UiPath, Blue Prism, AWS, Power BI, and Avaya, to expand its portfolio and help clients realize higher business transformational value.
- With over 700 dedicated T.A.P.™ consultants worldwide, Teleperformance facilitates a collaborative and consultative approach, customizing solutions and adapting to each client’s needs wherever they are.
- Teleperformance’s holistic T.A.P.™ framework supports clients throughout the development and deployment life cycle, flipping the odds in their favor to achieve extraordinary results for their organizations.
Agility and Resilience to Operate Beyond the “Now”
With operation readiness at its core, our future services structure relies on T.A.P.™ and the four main pillars of our vision for the new normal: Global Sourcing, Digital Channels, Cloud Campus, and Intelligent Automation — built to unlock value in the customers’ experience and improve their journey in an ever-changing business landscape.
Agility and Resilience to Operate Beyond the “Now”
With operation readiness at its core, our future services structure relies on T.A.P.™ and the four main pillars of our vision for the new normal: Global Sourcing, Digital Channels, Cloud Campus, and Intelligent Automation — built to unlock value in the customers’ experience and improve their journey in an ever-changing business landscape.
How We Enable Transformation and Innovation
Consultants, highly experienced in Automation, Advanced Analytics, Artificial Intelligence (AI), and Machine Learning
Proprietary technology tools
Live bots deployed
Bots under development
Projects delivered worldwide
Countries
Our transformation initiatives work horizontally across all our service offerings.
- Customer Experience Consulting
- Digital Transformation
- Descriptive, Predictive, and Prescriptive Analytics
- Operational Strategy and Best Practices
- Workforce Optimization
- Interaction Analytics
- Business Research
- Project Management and Deployment
- Revenue Optimization and Management
How to Transform Your Organization
T.A.P.™ combines Lean Six Sigma and Design Thinking to deliver transformational benefits.
- Define the scope and objectives
- Diagnose the current state
- Design the future state
- Develop solutions
- Implement the solutions
- Monitor, control, and sustain performance.
How to Transform Your Organization
T.A.P.™ combines Lean Six Sigma and Design Thinking to deliver transformational benefits.
- Define the scope and objectives
- Diagnose the current state
- Design the future state
- Develop solutions
- Implement the solutions
- Monitor, control, and sustain performance.
The Numbers Behind Successful Transformations
-
15% call reduction
opportunity through call driver analysis using interaction analytics for a UK rail enquiry contact center
-
9.6% reduction in collections cost
coupled with a 2% increase in collections for a leading Indian bank
-
$51 million savings
for a leading US healthcare organization across their three lines of business for operations delivered from over 15 countries
-
80% reduction in time per transaction
for an Australian telco, achieved through RPA
-
21% reduction in operating costs
for a leading E-commerce company through automation of seller support activities
There’s always more to explore.
Contact us today to accelerate your transformation efforts and unlock your full potential.
Contact usContact us today to accelerate your transformation efforts and unlock your full potential.
Contact us
