A single contact carries lots of information between your company and your customers. Security and data privacy are essential parts of our culture.
To protect our clients’ security, we constantly adapt to technology, monitor risks and threats, and comply with international regulations on data privacy.
For many years, our clients have trusted Teleperformance as experts in security. We constantly adapt to technology and trends, monitor risks and threats, comply with international regulations on data privacy, and seek new ways to guarantee our clients’ security. Teleperformance is the worldwide leader in omnichannel customer experience management.
We operate in every major business vertical in every region of the world. This allows us unique insights into the realm of data security and data privacy.
We have a holistic approach in identifying and mitigating risks, with a strong people-focused foundation. Our security professionals include Certified Information Systems Security Professional (CISSP), Certified Fraud Examiner (CFE), Certified Information Systems Auditor (CISA), ISO Certified Lead Auditors, and Project Management Professional (PMP) Managers.
"Teleperformance has added innovation to contact center security that often surpasses the client’s internal security controls for fraud prevention and early detection. In short, for companies that absolutely require the highest degree of data and customer information security, Teleperformance is indisputably the industry leader."
Michael DeSalles, Principal Analyst, Frost and Sullivan
BCRs as a Data Controller and Data Processor