The power of delivering the right experiences at the right time
In today’s complex, multichannel world, customers want the right level of support to meet their changing needs. Creating enduring customer loyalty means anticipating a variety of needs by offering a comprehensive, dynamic customer support model that integrates the simplicity of digital tools and channels with human empathy.
Creating a better world through sustainable development
In 2021, Teleperformance has been awarded the Verego Social Responsibility Standard for the eight consecutive year. A common framework of Corporate Responsibility best practices, the Verego standard benchmarks the management approaches necessary to be a responsible organization in today’s modern business world. Our commitment to following responsible business practices is a cornerstone of the global Teleperformance culture.
Principles 1 and 2 specify that businesses should support and respect the protection of internationally proclaimed human rights and ensure they are not complicit in human rights abuses.
Principles 3- 6 specify that businesses should uphold freedom of association and collective bargaining, and eliminate forced, compulsory, and child labor, and discrimination in employment.
Principles 7-9 specify that businesses should adopt a precautionary, more responsible approach in developing environment friendly solutions.
Principle 10 specifies that businesses should work against corruption in all its forms, including extortion and bribery.
Our technology side
Seamless, digitally-led experiences fueled by AI
Intelligent solutions deliver integrated, digitally-powered support options designed to meet each customer’s needs. Automated channels accelerate resolution of simple inquiries, digital tools guide customers to the right options, and advanced interaction analytics provide actionable insights that help detect trends and anticipate changing needs. Our innovative T.A.P. approach to digital transformation provides a prescriptive, data-driven approach for optimizing business performance and operational excellence.
Our human side
People are at the core of all we do
At Teleperformance, we are unified by a central goal – helping people overcome everyday challenges.
Happy, more empathetic employees
Ranked a 25 World's Best Workplaces
Based on input from more than 183,000 employees around the world, Fortune and Great Place to Work® Institute have named Teleperformance one of the world's best places to work. We believe that happy employees perform better and deliver exceptional customer experiences.
Industry-leading solutions, experience, and innovations
At Teleperformance, we have an extensive and proven track record in making each interaction matter across all industries and regions - and it shows!