Next-level guest support
Empower today’s discerning traveler
The modern, post-pandemic traveler wants next-generation convenience with self-services reservation management tools, contactless check-in options, and easy access to human support for more complex requests.
Critical COVID-19 compliance
Offer five-star safety every time
Quickly activate and scale COVID-19 credential processing services as more travelers hit the road for personal and professional travel.
Deep industry expertise
Open doors to new experiences
Leading hospitality brands trust Teleperformance to manage their end-to-end customer experience.
Redefining destination management
Streamline each guest’s stay with simpler reservation booking and management options, automated support tools, and integrated back-office tools operations.
Bookings and Reservations, Rate/Promotion Loading, Property Content Management, Inventory/Stop-Sell Management, Price Tracking/Price Match, Amendments/Cancellations
Reservations, Rate Loading, Air Fulfillment, Group Seat Block, Ticketing, Exchange, Cancellation, Schedule Change, Refunds, Price Tracking/Price Match, Chargebacks and Disputes
Destination Enquiry, Holiday Planning, Ports, Flight and Hotel Reservation Bookings and Changes , Onboard Activity and Logistics Management
Car rental services
Reservations/Amendments, Payment Processing, Customer Support, Fleet Management, Loyalty program Management, Driver Verification Services, Online Booking Tool Maintenance
Online travel services
Sales, Reservations, and Fulfillment, Destination Specialist and Support, Holiday Package, Visa Information and Support, Ground Transportation, Car Rentals, PMG, Price Optimization
Booking and Reservation, Price Quotes, Ground and Product Support, Rate Loading, Claims Management
increase in annual revenue
reduction in processing time
reduction in average handling time
Our clients are going places!
The road to business recovery
As we turn the COVID-19 corner, one big question remains — how will travel and hospitality rebound? Get industry insights from the CX Lab’s Global CX Survey 2021, and discover how one leading airline leveraged analytics to increase sales and customer loyalty