Job Reference: BAN-VOL-007446
Closing Date: 27/08/2020
Salary: Up to £17,004 per annum
Hours Per week: 37.5
Shifts - 5/7 days between 7am - 11.00pm Monday - Sunday.
Training 11 days, Monday - Friday 9am - 5.30pm
Start Date - 31st August 2020
This role is temporarily Working at Home, but will return to site in due course.
Who are we?
We are a worldwide leader in multi-channel customer experience management and have been a key employer within Northern Ireland for almost 20 years. We have locations in Bangor, Newry and Enniskillen. Our skilled and dedicated staff have been key in growing our business allowing us to work with global leaders in providing customer service solutions.
Due to our continued success, we are currently seeking candidates who would like to play a key role in our continuous delivery of excellence by providing multi-channel customer services to one of our key clients, NHS Blood and Transplant.
You will be primarily handling incoming calls from the UK general public for Blood and Organ related queries, but you will also be making some outbound calls. You will receive campaign specific dedicated training allowing you to learn the fundamentals of the campaign requirements.
There are opportunities to progress and develop through various other channels including email handling, Social Media completion and learn key skills to allow career progression in our training, operations and quality teams.
Call handling being the bread and butter of your core role, you will be required to perform against internal quality targets combined with a range of KPIs including Adherence, Attendance and AHT. For call handling on this campaign, agents need to have self-motivation,a passion for assisting others to save lives and a real desire to understand and the ability to deal with complex life experiences.
We have full time positions available with varied shifts between 7am and 11.00pm Monday to Sunday.
Applicants must demonstrate a flexible approach and be prepared to work rotational shifts. You will receive your rota 4 weeks in advance.
In return, we offer excellent benefits such as:
Free on-site parking
28 days’ annual leave along with length of service days
Reward and Recognition programme
Annual salary reviews
Discounts with local and national retailers