Manager, Business Relationship (AYA18304)
Philippines · Makati City (Ayala)
Category IT & Security

Job Summary:

  • Aligns different business and IT strategies for enhanced productivity.

Duties/Responsibilities:

  • Defines key strategies for the IT delivery model of an organization.
  • Works to communicate and understand concerns related to IT alignment across departments.
  • Works with architects to understand new technology trends and forecast future IT infrastructure requirements.
  • Works with project managers to provide business, project and IT improvement data to stakeholders.
  • Works with financial leadership on annual IT budgets and forecasts.
  • It helps evaluate IT project objectives and analyzes new business initiatives.
  • Building positive relationships with customers.
  • Assisting with generating new business.
  • Identifying opportunities for greater profits.
  • Understand customer needs and develop plans to address them.
  • Identify key staff in client companies to cultivate profitable relationships.
  • Resolve customer complaints quickly and effectively.
  • Forward upselling and cross-selling opportunities to the sales team.
  • Promote high-quality sales, supply and customer service processes.
  • Aim to preserve customers and renew contracts.
  • Approach potential customers to establish relationships.
  • Gain a solid knowledge of competitors.

Qualifications:

  • Proven experience as a Business Relationship Manager.
  • Knowledge of relationship management practices.
  • Experience in sales or customer service is preferred.
  • Problem-solving attitude.
  • Excellent communication skills.
  • Aptitude for fostering positive relationships.
  • Teamwork and leadership skills.
  • Customer-oriented mindset.
  • BSc/BA in Business Administration or similar field.