TP Perú busca de Technical Support Associate con Francés Avanzado
Technical Support Associate [Francés]
Peru · Lima
Category Customer Service
Requisiton 1014

Responsibilities

  • Responds to messages on the phone, chat and email queues.
  • Maintains acceptable interaction times and email handling time, while remaining friendly and informative.
  • Demonstrates the sense of urgency appropriate for client responses.
  • Maintains productivity and quality standards.
  • Demonstrates accurate and professional customer service on time.
  • Maintains a professional attitude and represents the company in a positive way.
  • Demonstrates proper knowledge and use of departmental resources, policies and procedures.
  • Actively search for solutions and identify trends for the appropriate staff, including possible solutions or suggestions.
  • Closes sales and completes service orders when a sales opportunity arises or the customer expresses interest in additional products, features and services.

Technical Skills

  • High school graduate (must present diploma or certificate)
  • Spanish Level: Advanced
  • French Level: Advanced
  • English Level: Intermediate (desirable)

Competencies and Specific Skills

  • Ability to manage systems and platforms simultaneously
  • Computer literacy, including email, web applications, and contact management software
  • Active listening
  • Communication skills
  • Customer orientation (Empathy)
  • Problem resolution
  • Attention to detail

Work Experience

  • Desirable, 6 months of basic hardware, software, or connectivity troubleshooting experience