As a trainer you will be responsible for performing training needs assessments, designing and delivering learning materials and for managing all phases of training interventions.

Responsibilities

• Identify training needs by evaluating strengths and weaknesses
• Ensure the training implementation schedule is respected and knowledge is well acquired
• Deliver training sessions. Key contact for both Support and Production functions
• Review training content and initiate updates if its required
• Evaluate participant satisfaction and the level of knowledge acquisition of the participants at the end of the training
• Co-write a training report in collaboration with the training designer and the client
• Translate requirements into trainings that will groom employees for the next step of their career path
• Build annual training program and prepare teaching plans
• Develop or oversee the production of classroom handouts, instructional materials, aids and manuals
• Direct structured learning experiences and monitor their quality results. Acclimate new hires to the business and conduct orientation sessions
• Assess training effectiveness to ensure incorporation of taught skills and techniques into employees work

Requirements

• Technical Skills
• Sales Knowledge
• Knowledge of the different Google products and services with his characteristics
• Native in the language of the market + C1 Level of English
• Competencies and Specific Skills
• Planning and Organizing
• Develops new ideas and unique and novel solutions to problems
• Recognizes and responds to unanticipated events and requirements
• Actively seeks opportunities to make a contribution rather than passively accepting situations
• Establishes productive, cooperative relationships with subordinates, peers and management
• Use appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea from prospects and clients
• Ability to inspire and showing others how to maximize opportunities and potential
• Expresses oneself in a clear, concise manner during individual or group situations.

Teleperformance Malaysia embraces diversity. Qualified applicants will be considered regardless of race, ethnicity, religion, age, gender or disability.