A game ambassador must have a love of games and a passion for helping people.

Short Overview of Job Responsibilities

• A love of games and a passion for helping people
• Exceptional interpersonal skills
• Basic component isolation and troubleshooting skills
• Demonstrate strong verbal and written communication skills
• Strong organizational skills and the ability to multi-task
• Flexible to work varied shifts on a 7-day schedule
• Meet and maintain monthly metrics

We provide

• A work environment that is diverse, inclusive, and welcoming of all
• Training that will make you feel empowered to do your best work even if you aren’t a tech expert
• Career opportunities for all our employees
• Fantastic, comprehensive and competitive benefits
• Gratitude & recognition for our awesome employees

Responsibilities

• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identify customer needs and help customers use specific features
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
• Update our internal databases with information about technical issues and useful discussions with customers
• Monitor customer complaints on social media and reach out to provide assistance
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our Product, Sales and Marketing teams
• Assist in training junior Customer Support Representatives

Requirements

• Professional customer service skills: solutions mindset, helping nature, passion for the customer and customer experience
• Demonstrated capability to create world-class customer experiences with each interaction
• Fluent in English written and verbal communication
• Must have exceptional grammar and typing accuracy skills – experience with business communication
• Client-focused and solutions-oriented
• Good problem solving and analytical skills
• Ability to comprehend and analyze client situations and apply the right solution
• Ability to collaborate and work effectively on a team
• Self-learner interested in both the how and the why
• Ability to educate customers on policy and product questions
• Ability to prioritize effectively according to changing circumstances and manage multiple projects while maintaining strict attention to detail
• Ability to follow processes without being blinkered by them

Preferred Qualifications

• 1 + years working in a service/customer service/sales organization
• Experience in online advertising at a major media agency or publisher
• E-mail and chat support experience
• Pre-sales experience; able to deliver product value proposition
• Experience working in and with a global organization
• Success in this position requires exceptional customer service skills; a willingness to experiment; the ability to thrive in a dynamic, team-focused environment; and a passion for helping others achieve results
  
  

Teleperformance Malaysia embraces diversity. Qualified applicants will be considered regardless of race, ethnicity, religion, age, gender or disability.