Game Ambassador (Indonesian)
Game Ambassador (Indonesian)
Malaysia · Penang
Category Customer Service

A game ambassador must have a love of games and a passion for helping people.

Short Overview of Job Responsibilities

  • A love of games and a passion for helping people
  • Exceptional interpersonal skills
  • Basic component isolation and troubleshooting skills
  • Demonstrate strong verbal and written communication skills
  • Strong organizational skills and the ability to multi-task
  • Flexible to work varied shifts on a 7-day schedule
  • Meet and maintain monthly metrics

We provide

  • A work environment that is diverse, inclusive, and welcoming of all
  • Training that will make you feel empowered to do your best work even if you aren’t a tech expert
  • Career opportunities for all our employees
  • Fantastic, comprehensive and competitive benefits
  • Gratitude & recognition for our awesome employees

Responsibilities

  • Respond to customer queries in a timely and accurate way, via phone, email or chat
  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Monitor customer complaints on social media and reach out to provide assistance
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our Product, Sales and Marketing teams
  • Assist in training junior Customer Support Representatives

Requirements

  • Professional customer service skills: solutions mindset, helping nature, passion for the customer and customer experience
  • Demonstrated capability to create world-class customer experiences with each interaction
  • Fluent in English written and verbal communication
  • Must have exceptional grammar and typing accuracy skills – experience with business communication
  • Client-focused and solutions-oriented
  • Good problem solving and analytical skills
  • Ability to comprehend and analyze client situations and apply the right solution
  • Ability to collaborate and work effectively on a team
  • Self-learner interested in both the how and the why
  • Ability to educate customers on policy and product questions
  • Ability to prioritize effectively according to changing circumstances and manage multiple projects while maintaining strict attention to detail
  • Ability to follow processes without being blinkered by them

Preferred Qualifications

  • 1 + years working in a service/customer service/sales organization
  • Experience in online advertising at a major media agency or publisher
  • E-mail and chat support experience
  • Pre-sales experience; able to deliver product value proposition
  • Experience working in and with a global organization
  • Success in this position requires exceptional customer service skills; a willingness to experiment; the ability to thrive in a dynamic, team-focused environment; and a passion for helping others achieve results

Teleperformance Malaysia embraces diversity. Qualified applicants will be considered regardless of race, ethnicity, religion, age, gender or disability.