Mission Controller
Guyana · Georgetown
Category Administrative
Requisiton 1013

Requirements:

  • High School Diploma.
  • Minimum 6 months of BPO operations or workforce experience.
  • Advanced Excel.
  • Logical-mathematical concepts.
  • Interpersonal Skills.
  • Problem Solving Skills.
  • Communication Skills.
  • Leadership Skills.
  • Flexibility.
  • Stress Tolerance.

Responsibilities:

  • Attentive monitoring of the operation detecting discrepancies with respect to what was planned.
  • Tracking of call volume and assumptions real time to generating alerts in order to maximize utilization of staff present.
  • Develop and communicate daily reports using SQL for Supervisors, ACCM, and Account Managers.
  • Generate action plans according to the MOC, documenting in the monitoring templates, each action carried out.
  • Constantly verify the attendance of the programmed staff and the connection states in which the agents are located, in order to have enough resources to meet the demand.
  • Constantly verify the attendance of the programmed staff, in order to execute the company's security policies in relation to Active Directorycollection routes for agents that leave or enter between 10:00 pm and 6:00 am.