White Paper
Strategic Insights

The Use of Social Media and Instant Messaging in an Omnichannel Strategy

There is a dramatic shift in the way customers want to communicate with brands, thanks to the proliferation of online devices and digital consumer channels.
Register to download this paper
Register to download this paper

To address this challenge, more companies are learning what it means to be conversational, evolving their customer service to include new communication channels where customers are most active and interactive—social media and instant messaging platforms.

 

Our FREE white paper will tell you about:

✓ Customer experience trends

✓ Capitalizing on new communication media

✓ Customer behavior and preference across channels

 The importance of delivering connected and continued experiences

Download now
Register to download this paper

To address this challenge, more companies are learning what it means to be conversational, evolving their customer service to include new communication channels where customers are most active and interactive—social media and instant messaging platforms.

 

Our FREE white paper will tell you about:

✓ Customer experience trends

✓ Capitalizing on new communication media

✓ Customer behavior and preference across channels

 The importance of delivering connected and continued experiences