Manila, Philippines – Teleperformance (TP) Philippines, the global leader in outsourced omnichannel customer experience management, along with the Department of Health (DOH), Department of Labor and Employment (DOLE), and Metropolitan Manila Development Authority (MMDA), inaugurated the fourth leg of the Bayanihan Bakunahan initiative, which expands the government’s national vaccination program focusing on the Filipino workforce.
This is in line with TP’s commitment to ensure the health and safety of its employees. Through this partnership, the government is kicking off its stronger collaborations with the private sector to make vaccines more accessible by bringing it straight to workplaces.
A ceremonial vaccination was recently held at TP Ayala, which was graced by government officials such as National Task Force Against COVID-19 Chief Implementor Sec. Carlito Galvez Jr., MMDA Undersecretary Hon. Frisco San Juan Jr., DOLE Undersecretary for Labor Relations Atty. Benjo Santos M. Benavides, and DOH Director IV Dr. Gloria J. Balboa.
Also present in the event was Teleperformance Philippines Senior Vice President for Human Capital Resource Management Jeffrey Johnson, who shared, “[It’s] exciting that the government is opening up opportunities for people to get vaccinated right in their workplace. This is important for companies like Teleperformance because we have around 57,000 employees in the Philippines and to give vaccines straight to the workplace is a great opportunity for us to keep everybody safe and at the same time for the government to be able to provide a valuable service.”
National Task Force Against COVID-19 Chief Implementor Sec. Carlito Galvez Jr., “The BPO industry had a large contribution to our country’s economy. That’s why the government’s efforts are as large when it comes to making sure all workers in the industry get their vaccines. (Napakalaki ng ambag ng BPO industry sa ekonomiya ng ating bansa kaya naman ganoon din ang pagpupursigi ng pamahalaan para lahat ng empleyado ng industriyang ito ay mabigyan ng ating booster shot.)”
Atty. Benjo Santos M. Benavides, Undersecretary for Labor Relations of the Department of Labor and Employment, shared, “BPO was one of the industries permitted to operate even during the height of the pandemic, and on behalf of the Department of Labor and Employment, we would like to extend our gratitude to the BPO industry for preserving employment and avoiding displacement and of course taking care of your workers and to some extent, their families.” Benavides added, “The government in partnership with the private sector, for one, Teleperformance, is making more accessible the vaccines to the workers.”
In the Philippines, the Information Technology and Business Process Management (IT-BPM) industry is one of the top employers and is said to have about a 1.4 million-strong workforces, according to IT & Business Process Association of the Philippines (IBPAP) president Jack Madrid.
Dr. Gloria Balboa from the Department of Health also said, “We focus on the agencies or companies that have large percentages of employees who need to be vaccinated because they are the target group, like Teleperformance. (The agencies or companies na mayroong malaking persyento pa na dapat mabigyan ng bakuna ay doon po tayo magpopokus, kasi target group na ito.)” Balboa added, “We are bringing vaccines and also the information closer to the homes and to the workplaces.”
Last year, Teleperformance Philippines also launched its own nationwide vaccination program, TPVac, which was able to vaccinate nearly all of its onsite team members in 2021. TP also upholds the strictest safety standards in their business locations to protect their employees working on site, with their facilities being awarded a Certificate of Safety Seal for their compliance to health and safety protocols against COVID-19.
In 2021, Teleperformance Philippines was also certified Great Place to Work® for the fourth consecutive year and became a part of the 25 World’s Best Workplaces™ for all industries, which was determined through creating globally exceptional employee experiences, high-trust relationships, and workplaces that are fair and equal for all.
To know more about Teleperformance Philippines, visit their website at www.teleperformance.com.
ABOUT TELEPERFORMANCE GROUP
Teleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA - Bloomberg: TEP FP), the global leader in outsourced customer and citizen experience management and related services, serves as a strategic partner to the world’s largest companies in many industries. It offers a One Office support services model including end-to-end digital solutions, which guarantee successful customer interaction and optimized business processes, anchored in a unique, comprehensive high-touch, high-tech approach.
Nearly 420,000 employees, based in 88 countries, support billions of connections every year in over 265 languages and over 170 markets, in a shared commitment to excellence as part of the “Simpler, Faster, Safer” process. This mission is supported by the use of reliable, flexible, intelligent technological solutions and compliance with the industry’s highest security and quality standards, based on Corporate Social Responsibility excellence. In 2021, Teleperformance reported consolidated revenue of €7,115 million (US$8.4 billion, based on €1 = $1.18) and net profit of €557 million.
Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option. The company employs over 56,000 people in the country and operates around 40,000 workstations in 22 business sites located across Metro Manila, Antipolo, Cavite, Baguio, Bacolod, Cebu, Cagayan de Oro, and Davao.
Teleperformance Philippines offers offshore solutions and serves the North American, Australia, Asia, and European markets, as well as the Domestic market, managing all aspects of the customer relations cycle for brands aiming to deliver excellent customer experiences.
From 2012 to 2021, Teleperformance has received the Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the Year Award for its significant performance in revenue management, market share, capabilities, and overall contribution to the contact center industry. In addition, Teleperformance Philippines was awarded as Outstanding Employer and Outstanding Community Project of the Year by the Philippine Economic Zone Authority (PEZA), the Top Employer of the Year and Corporate Social Responsibility Circle of Excellence at the Asia CEO Awards, and the Outstanding Volunteer by the National Economic Development Authority.
In 2021, Teleperformance Philippines was again certified as a Great Place to Work® and is the only organization in the country to receive this certification from the Great Place to Work® Institute for four years in a row. This year, Teleperformance celebrates its 26th year of continued excellence and leadership in the country. This milestone highlights the company’s commitment to steadily provide the best employment experience for Filipinos, proactively support the nation’s IT-BPM sector, and uphold its socio-civic engagements to create a difference in the lives of the Philippine community.