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The Rise of the Bots: Where Machines Could Replace Humans


Should We be Talking About "Replacing" or "Assisting"?

While much of the current debate about automation focuses on the potential for mass unemployment, people still have a critical role in developing, training, and working alongside machines to produce the return that brands aspire.

In the relatively near "new normal", the digital customer relationship has a tendency to become a commodity. However, people can still do something that machines cannot: they can inject emotion into the customer relationship. This poses a new challenge to global CX leaders, requiring a new degree of cooperation between workers and technology. Combining digital and human customer relationship is the only way for most brands to survive in the so-called "new normal".

What will "normal" look like?

On May 6 we hosted a new session of our ‘Path to New Normal’ webinar series to learn how top tier global brands are innovating, differentiating and preparing themselves to win in the so called ‘New Normal.

  • What does the future of customer relationship look like?
  • Will automation become the new normal?
  • Will the ‘new normal’ be more human or digital?
  •, what needs to be done?
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Path to the New Normal

The COVID-19 outbreak has changed the way we work, study, have fun, and connect. Once this crisis is over, we will finally get back to normal. But, in the face of how we are living and what we are experiencing today, how can life ever be what it used to?

This moment is the perfect time to collectively reflect on the lessons learned as we reinvent what normal will look like from now on.

“Path to the New Normal” is a weekly Leader Insights Roundtable Digital Event Series, featuring industry and Teleperformance experts. They will be delivering key learnings around topics such as Work-at-Home, Automation, "What’s Next" in Customer Experience, Digital Sales, and more.

Organized and curated by Teleperformance in cities across Europe, North America, Latin America, and Asia, our roundtable sessions, which focus on advice and guidance in particular fields, are an excellent opportunity for business leaders to meet with industry subject matter experts.

Get inspired and exchange!

Get the tools, insights, and inspiration you need from cross-industry and world-class leaders to take your CX practices to heights never imagined before.

Get a fresh perspective and innovate!

Be equipped with new ideas, actionable insights, and creative ways to be a more effective leader and accelerate the growth of your business.

Confirmed Panelists - The Rise of the Bots

High-Tech & High-Touch

Teleperformance combines a high-tech environment with a human touch approach, creating empathy and building authentic relationships. This is what we believe. This is what we do.