Vodafone Ziggo: Elevating CX and employee sat through data analytics and process improvements

Vodafone Ziggo: Elevating CX and employee sat through data analytics and process improvements

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Since its launch in 2016, Vodafone Ziggo, a joint venture between Vodafone and Liberty Global, has been a leading provider of integrated mobile and communications solutions also delivers digital entertainment services to customers in the Netherlands. By introducing automation and speech analytics, they were able to improve service delivery, internal processes, and employee morale.

 

 

Watch the video from Vodafone Ziggo to learn more.

 

Real results

By applying intelligent technologies, advanced analytics, and process improvements, Vodafone Ziggo experienced KPI improvements across the board. This prescriptive T.A.P. approach provides a data-driven model for optimizing key business results.

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