Why should sales be an integral part of your new normal? Everyone is scrambling to figure out the impact of COVID-19 on the economy and how to deal with it, one thing is certain: companies need to drive sales – and now!
Today’s new normal includes an environment with huge competition for business and consumer spend. To compete, companies across the board must find better, more effective ways to sell at scale.
The need is there. Sales revenues have never been so important. Join us as we discuss important next steps in a post-pandemic world including diversification, E-Commerce Support, field sales displacement and scalability.
It’s time to re-start your sales engines…
Sumary
Path to the New Normal Leader Insights Roundtable: Post-Pandemic, The Race for Revenue Starts Now
Companies around the world today have quickly rolled out extreme Work-at-Home solutions as they deal with unprecedented business disruption. For many companies, this abrupt change to a WAHA model has been an about-face after years of brick-and-mortar only solutions. Many are now realizing that by relying only on a brick-and mortar model, they have lost out on the many benefits WAHA can provide. As we move forward, we must consider: is the Work-at-Home model the “new normal”?
Combining key learnings from decades of delivering WAHA capabilities around the world and adapting recent best practices from response to COVID-19, in the roundtable we will address real-life business challenges like creating a secure WAHA, contingency plans, talent acquisition, and managing seasonal burdens or unplanned spikes in traffic.
The COVID-19 outbreak has changed the way we work, study, have fun, and connect. Once this crisis is over, we will finally return to normal. But, faced with how we are living and what we are experiencing today, how can life ever be what it used to?
This moment is the perfect time to reflect collectively on the lessons learned as we reinvent what normal will look like from now on.
“Path to the New Normal” is a bi-weekly Digital Event Series, featuring industry and Teleperformance experts as they deliver key learnings around topics such as Work-at-Home, Automation, Customer Experience, and Digital Sales. “Path to the New Normal” is organized and curated by Teleperformance in cities across Europe, North America, Latin America, and Asia.
Speakers
Melissa O’Keefe
VP-Global Marketplace Customer Advocacy and Operational Performance, Redbubble
Melissa is responsible for global customer support and customer experience insights/analytics, quality/social responsibility and retail sales at Redbubble. Her leadership experience has broad reach across diverse service arenas such as customer service, quality, production management, human resources and social work. Melissa has worked in multiple global environments ranging from e-commerce and online marketplaces to high tech and large global manufacturing operations.
Todd Muscari
SVP Sales Operations, Teleperformance
With over 29 years of contact center experience in various roles (mainly sales), Todd brings tremendous energy and a consistent commitment to win to Teleperformance. At Sprint, Todd started the cross selling efforts in Customer Service, moving from zero revenue dollars to over $250M in year one. When Todd ran Digital First, he moved all Telesales work to outsourced partners—improving overall conversion rates and lowering cost.
Michael Aronowitz
EVP Digital Sales & Strategy, Teleperformance
Michael Aronowitz is an internet marketing and business leader. Prior to joining Teleperformance, he served as Senior Vice President and General Manager of Sales and Operations for Centerfield Media, and CMO for Insurance Care Direct (ICD), overseeing 40+ sales centers nationwide. He also served as Senior Manager of Business Development for eBay Worldwide, among other roles.
In his role as EVP of Market Engagement at Teleperformance, Amit is responsible for aligning the company’s value proposition to market needs and leads the go-to-market efforts for the English World region. With over 18 years of industry experience, Amit brings a tenured history in the Customer Experience Management arena, functioning as the Chief Marketing Officer at BPO companies. Amit has led several innovative product development efforts in the BPO arena and is also a frequent speaker at thought leadership seminars and conferences globally.
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